If you have been notified that your account has been suspended due to a spamming complaint, please contact our Support department by opening a ticket in our Account Manager.
In most cases, spam complaints occur when a large list sends out an email, and someone complains to an anti-spam organization that they did not sign up for that email list. Sometimes a person may have signed up for a newsletter and without their knowledge, their email address was shared with another organization. Other times someone may have signed up for a newsletter and forgotten about signing up and then reported the email sender for spamming.
Most complaints to anti-spam organizations are acted upon, and the sending IP address is blocked, or “blacklisted,” until the domain is suspended or removed from the server. Blacklisting by an anti-spam organization will result in all email sent from that IP address being blocked or bounced from receiving servers who subscribe to that particular anti-spam organization’s blacklist updates.
Your account uses a shared environment, so anyone sending spam from our servers can trigger a blacklisting, which causes email disruption for everyone using that server, so we set limitations on the number of emails that can be sent per minute. So if someone intends to send out a spam email, their list will be processed slowly which reduces the risk of being blacklisted and allows us to identify spammers and shut down their accounts. Our system administrators also take proactive steps to identify legitimate mailings and allow them to continue sending.
If your web hosting requires the ability to send large numbers of emails, we suggest that you separate your email service from your website hosting. There are many email services that specialize in bulk sending.
If you have any questions about spam or would like an evaluation of whether your newsletter list could be sent from our servers, please contact a member of our Support or Sales Staff by opening a ticket in our Account Manager.
