Maintaining security on shared Tor hosting Resolved
Priority - Critical Affecting Other - Tor Hosting

We are currently doing a major security update on our Tor shared hosting servers, please note that some services will be unavailable during this update.

We will be back soon with more updates on this.

Update: All shared .onion services are operating now, please open a ticket if there is any instability.

DDoS attack on Tor hosting Resolved
Priority - Critical Affecting Other - Tor Hosting

Today one of our Tor hosting servers received a DDoS attack. We are monitoring the health of the server and diagnosing it in the best way so that all sites are live as soon as possible.

Problems connecting with the Americas Resolved
Priority - Critical Affecting Other - Impreza website and Portal

We have been reported that our customers in South, Central and North America are unable to access our site and portal.

At this moment we are making several requests to the connection providers and find the problem, this is a route problem and our website and portal are online for the rest of the world, to access your account or our website, use a VPN connection momentarily.

We are working to resolve this as soon as possible.

Updating: Our technical team has identified a route failure between Europe and America, we have changed the route and now all services are normalized.

Network issue on Email hosting Resolved
Priority - Critical Affecting Other - Email hosting

We are currently facing network issues at our Austin Datacenter. You might experience slowness in accessing our Business/Enterprise email hosting as well as the dashboard associated. Our network team is working on priority to resolve the same. Please follow this thread for any further updates.

Updating:

The network issue has been fixed. You should be able to access the email service now.

We are still monitoring the network to avoid any further issues.

HDD Exchange on a Tor Server Resolved
Priority - Critical Affecting Other - Tor Hosting Shared

We're backing up all the accounts on one of our Tor servers for HDD switching. One of the discs is failing, so we'll have to do it today.

Please note that some services within our Tor Hosting may have instabilities while working on the HD exchange.

Firewall maintenance in the Data Center Resolved
Priority - Medium Affecting Other - Data Center in India

We are performing firewall maintenance in our India Datacenter.  You might face issues while accessing the hosting packages based out of this location during the maintenance window.

Although the maintenance is scheduled for 30 minutes, you will face issues only during network failovers which last for a few minutes.

Maintenance - Business Email platform Resolved
Priority - Medium Affecting Other - Business and Enterprise email system

We are performing a scheduled maintenance on our Business and Enterprise email infrastructure. You might experience the below mentioned issues during the window:

a. Issues while accessing the email hosting dashboard / Email Control Panel and features such as password reset from the webmail interface. 

b. Import mail and Identity management from webmail will not work.

c. In-consistent mailbox quota.

All new orders placed during the window will be queued and retried post the maintenance. You should however, not face any issues while sending or receiving emails via webmail as well as email clients.

Scheduled maintenance on our Linux Servers Resolved
Priority - Low Affecting Other - Linux Web Hosting

We are doing routine maintenance and need to reboot the servers. All services hosted on the server will be down for a maximum span of 30 minutes during the reboot.

Intermittent problems in our Tor network Resolved
Priority - Critical Affecting Other - onion Network

Our team is investigating the issues related to servers with cPanel on the Tor Network. Several sites at that time have error 500, this problem is related to Tor network updates and our devs are already working to reestablish communication with all sites. No IP address or data was leaked.

We will update this post as soon as everything is normalized.

Updating: We update all Tor network using cPanel servers, the problem has been solved and will not be repeated in a long future, thanks for the patience of all our loyal customers.

Intermittent issues on our Windows Hosting Resolved
Priority - High

We are facing intermittent issues on our Windows Hosting Server due to which you might face problems while accessing the websites, Plesk Panel, Webmail services hosted on the server.

 

Errors faced while accessing Plesk panel and website:

503 service unavailable,

Website not accessible.

 

Our System Administration team is working towards identifying and resolving the issue at the earliest.

 

Kindly keep an eye on this thread for further updates.

 

UpdatingWe have identified a Malware attack on these affected Windows Hosting Server.

 

Our server admin team along with the Security team is working towards identifying and applying a security patch.

 

We will request you to kindly watch this thread for further updates.

 

UpdatingWe are aware of a situation involving malware on some shared hosting servers and are investigating the situation. The affected websites are currently unavailable.

 

We apologize for the disruption to your business. We will continue to post new updates on this thread.

 

Updating - Thank you for your patience. 

 

All affected websites still continue to be unavailable, our teams have been working hard and have engaged third-party experts who are helping us resolve this issue. 

 

Our highest priority is to restore service as soon as possible. We request you to watch this thread for new updates. 

 

Updating - As of 16:00 GMT our teams continue to work diligently to restore services. Our senior technology teams along with industry's leading third-party experts have been engaged to assist us in order to solve this at the earliest.

 

Restoring affected services and websites is our highest priority. We thank you for your continued patience. We will update this thread as and when we have new updates.

 

Updating - Our Windows servers have been affected with a RansomWare, which is a virus that encrypts all files on the machine. Our experts are working day and night to re-establish the files and for all online services again, the deadline for this is 72 hours.

 

 

As we have many infected servers, this process is not fast, but we are working nonstop so everything returns to normal. Please wait for more updates.

 

Updating – 

We confirm that a limited number of websites were impacted by ransomware which affected some of our Windows shared servers. To contain the spread and impact of this malware, we isolated the impacted server environment and took a number of servers offline, which caused some customers to be unable to access websites and associated data.

 

We have begun restoring service to impacted customers. Please refer to this post for further status updates. We appreciate your continued patience.

Updating - We have restored service for a number of our customers and continue to work around the clock toward complete restoration. Please continue to monitor this post for further updates. We appreciate your ongoing patience.

Updating - At this time, the majority of the websites impacted have been restored. Thank you for your patience during this process.

Updating - At this time, the majority of the websites affected have been restored. We continue to work diligently to restore a small number of remaining websites and email as soon as possible. 

Maintenance : Windows Hosting servers Resolved
Priority - Critical Affecting Other - plesk-mssql1.webhostbox.net

Schedule/description of work

 

We will be migrating plesk-mssql1 from MSSQL 2012 TO MSSQL 2016. All the databases along with the websites hosting their database on this DB server will be down during the maintenance window.